Privacy Policy

1. Introduction

Blackpepper is an e-commerce agency based in New Zealand, offering digital commerce solutions, including our proprietary e-commerce platform, Cody. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our platform, or integrate our services with third-party platforms such as Instagram.

By accessing our website, using our services, or integrating with our platform, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, and business details when you register for our services or contact us.
• Account Information: Login credentials and settings when you create an account on Cody.
• Social Media Integration Data: If you connect your Instagram account via our Meta Developer App, we may collect basic account details and permissions necessary to link your Instagram content with your website.
• Technical Data: IP addresses, device information, and cookies to enhance website performance and user experience.

3. How We Use Your Information

We use the collected data to:

• Provide and improve our e-commerce services, including Cody and related integrations.
• Facilitate Instagram account connections through our Meta Developer App.
• Communicate updates, promotions, and support-related messages.
• Ensure security and prevent fraudulent activity.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• With Third-Party Service Providers: We work with payment processors, hosting providers, and analytics services to support our platform.
• With Meta Platforms (Instagram, Facebook): If you authorise integration, we share the necessary data to facilitate connectivity.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose your information.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. However, no internet-based service is completely secure, and we encourage users to take appropriate security precautions.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Revoke access to your Instagram account via our integration settings.

To make a request, contact us at support@blackpepper.co.nz

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve our website experience. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any significant changes will be communicated via our website or direct notification.

9. Contact Us

For any questions regarding this Privacy Policy, please contact us at: